Customer Service Analysis and Improvement

Standards of customer service in the UK are considered to have slipped significantly over the past 10 years despite acknowledgement of the importance of customer satisfaction and value in customer retention. Quite often there is a significant disconnect between an organisations policy and commitment and what actually happens at the customer interface.

integrated will sample customer relationships, undertake interviews and analyse the findings, make recommendations and work with our clients in creating company-wide awareness of customer satisfaction levels and training key staff to result in business improvement.

 

 

 

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